The Lancaster Hotel

The bistro has gone through a renovation and so has a hotel. We only sat at the bar for a quick cocktail since we had to catch a show. I highly recommend this place.

There are many things we truly love about this hotel. The location and overall quality are excellent, and the complimentary breakfast and in-room snacks were a nice touch. The artwork throughout the hotel is absolutely amazing. Under normal circumstances, we would easily give this hotel 5 stars.

However, during our stay on Saturday, June 13, 2026 (one night for two adults and one child), we paid around $680, plus an additional $58 for valet parking (though we chose to park nearby instead). While the price felt reasonable for the location and quality, our experience was affected by an issue in the room.

Unfortunately, the bathroom sink was not working properly and was completely clogged. I couldn’t even brush my teeth (see photo and video). It appears to be a plumbing issue. It was disappointing to encounter this problem, although I understand that things can happen.

I reported the issue to the front desk at 9:00 AM when we checked out, and I hope it has been passed along to the maintenance team. So far, we have not received any follow-up communication regarding this issue.

Because of this experience, I have to give the hotel 3 stars instead of 5. I sincerely hope the hotel can address this problem (Room 609) so that future guests do not encounter the same issue. At this price point, guests should at least expect a properly functioning bathroom sink.

The hotel itself is lovely (quiet, beautiful, great Theater District location), but Gary is what made the stay. Professional without being stiff, genuinely kind without it feeling performative. What started as an annoying emergency turned into a great little solo staycation, largely thanks to him. The Lancaster is lucky to have Gary. Five stars.

I want to thank the staff for making our weekend special - you truly went above and beyond (well - for ya'll it is situation normal) any other hotel.

We will definitely be back and thanks for being a special place for my wife and I.

The staff went above and beyond to ensure our stay was perfect. They were attentive, friendly, and incredibly accommodating. The rooms are gorgeous, large, and have ample amenities. A special shoutout to the Concierge and Housekeeping teams for helping me get a few items back that I'd accidentally left behind in my room – their kindness and efficiency turned what could have been a stressful situation into a seamless process. The location is perfect -- right near the Alley Theatre and plenty of great restaurants within walking distance. The breakfast is delicious and the Mezzanine is cozy, art-filled, and a fun space to start the morning.

If you're looking for a luxurious and memorable stay in Houston, The Lancaster Hotel is the place to be. I can't wait to come back and enjoy this gem again!