I had my wedding on 8/30 at this venue. The whole experience on the wedding day was horrible. Upon arrival for setup at 9:30am, only 2 employees were there, and nothing was set up properly. My coordinator was well aware throughout the process that my mother, who is now retired, owned an event decorating company and would be decorating my wedding. Once we arrived, we thought the tables looked small for 10, but one of the staff members assured us it was the right tables. Once placing plate chargers on a few tables, we knew these were the not the correct tables. I went back and forth with the employee, finally finding out these were 60 inch tables for a setting of 8 instead of 72 inch tables for a setting of 10. My whole wedding party and some family members, then had to remove what was placed and help staff remove silverware, tablecloths, etc. Once they brought the correct tables, we helped them lay out tablecloths, silverware etc. Despite paying thousands in services fees, we were helping staff members set up because they didn't know what tables go with 8 vs 10 chairs. The ceremony room also had an incorrect number of rows. I took photos of everything, including my party helping staff set up. My coordinator Leslie was not there and didn't plan on showing up until 2pm, which was unacceptable. I called her and told her she needed to come now. Due to these delays that had nothing to do with us, I didn't even get a chance to enjoy my bridal suite and was only able to go for a few hours. Throughout the whole process, I often had to double text or send multiple emails to the coordinator because I never got a response. My photographer also had issues with the coordinator because certain tasks she was supposed to do as a coordinator she was not doing and he had to keep looking for her. I found out after the wedding from my maid of honor that despite going through rehearsal with the coordinator, she incorrectly lined up my wedding party. They had to inform her of the correct order. Having a coordinator actually made things more stressful. During our initial conversations, she solicited her wedding planning business. I'm surprised this venue even allows that because had I hired her as my wedding planner and something gone wrong, liability would still fall back on the venue because you allowed your employees to promote their own business to clients. However, everything doesn't fall on the coordinator. Once she did arrive on the wedding day, she had to overcompensate for the staffs incompetence. So often times when we needed her, she was busy helping staff or overseeing them on their duties. This falls on the venues lack of properly training their employees. The sprite used for one of our signature drinks was flat, so guests mainly requested the other one. The food is not consistent, and a few of the dishes did not taste the same as they did at the tasting. I am talking about taste, not temperature. At the conclusion of the wedding, the staff was taking our decorations and chargers to the back. We had to tell them the chargers and pillars were not theirs. My mom physically has to go in their area to get one of our pillars. So not only did we have issues with incorrect set up, we then had to deal with staff taking our personal items to the back that they know they clearly didn't set up. We also noticed one of our champagne glasses was missing. My mother asked about it since those are glasses my husband and I would have liked to use on our 1 year anniversary. The manager said he broke it, notified my coordinator and will reach out to reimburse me. Today is 9/14 and I have not heard from anyone. A professional venue would've immediately notified us of the broken item and coordinated a way to reimburse. On their website, they boast about being Houston's most trusted event venue. They harp on having a professional team that operates as one.This is furthest from the truth. I have tried calling multiple times, but no one has answered, and they do not have an answering machine. Hopefully, after this review I will get some resolution.
