I stayed here while in town for an appointment at MD Anderson Cancer Center, and the experience exceeded my expectations in every way.
From the moment I arrived to the time I checked out, the level of service was outstanding. Every interaction felt intentional — from the front desk to the bell staff, the restaurant team, the café, and the rooftop bar. Everyone was welcoming, attentive, and genuinely considerate. Even as I came and went throughout my stay, the staff consistently made sure I had everything I needed.
Traveling alone for a medical visit can feel overwhelming, but here I felt comfortable, supported, and at ease in a way that truly made a difference.
The hotel itself is also beautifully designed. The overall aesthetic is elegant and thoughtfully curated, and the rooms are spotless and well-maintained.
I want to give special recognition to Markus at the front desk — his professionalism, kindness, and attention to detail truly stood out. He made sure everything went smoothly and added a personal touch that I really appreciated.
I’d also like to thank Carlos, who took the time to walk me through the hotel’s amenities, from the shuttle service to the discounts available for patients at MD Anderson when booking directly through Hilton rather than third-party sites. His guidance was incredibly helpful and reflects the high level of hospitality throughout the property.
I left feeling cared for, relaxed, and genuinely thankful for the experience. For anyone looking for a place that combines comfort, quality service, and a warm atmosphere, I would highly recommend it. I would definitely choose to stay here again.