I went to iPic to see Wicked opening weekend; worst mistake.
I chose iPic specially for smaller theaters, with comfort seating, free bag of popcorn and to enjoy a class of wine whist watching the film. I have seen and enjoyed many features at iPic, however NOT anymore.
ALL CUSTOMERS PLEASE READ...
1) AUTO 18% gratuity for all guests WITHOUT any communication to the customer so the customer ends up double tipping and iPic due to zero communication (apart from the fine print on a poster that I can only assume every customer is suppose to ready).
- I paid $22 for a GLASS of wine ...when the employee could have suggested get the $50 bottle and share with my friend who came with me.
2) No more free bad of popcorn for their customers UNLESS you are a GOLD member. Not a paying customer, not a Silver you MUST BE GOLD.
- I ended up paying for the worst, salty and stale popcorn
3) The excuse from Guest Relations Manager; Donte' Hodges
"At IPIC, we apply an automatic 18% gratuity to all bills as a standard practice. This service charge goes towards your server, along with everyone in the building delivering any drink or food item."
- iPic employees earn between $10 - $25 an hour ... so please inform me how this is STANDARD practice (that is a false statement). If it was to the Server and ONLY the server who is attending to guest watching the movie pre, during, and post ... ok. HOWEVER, employees earning $25 an hour are also taking a cut of the 18%.
I should have gone to the newly and amazing renovated Regal on 1-10 and paid $30 for my VIP ticket, all you can eat popcorn, drinks, amazing seating, food, and full bar.
iPic has gone 100% downhill for RiverOaks. I will not return.
I suggest those who go be aware of the auto 18% gratuity because not one employee, manager, GM will tell you.