I am beyond frustrated and disappointed with the experience I had with this company. I paid extra to have my plate rushed, expecting a faster and smoother process. Instead, I waited over a month with absolutely no communication from them. After repeatedly calling and getting the runaround, I was finally able to speak with Santi, who was the only person who made an effort to help. They informed me they would look for my order, eventually found it and I was told I could pick it up.
When I arrived on Sunday, the lady at the front desk was completely inattentive. She prioritized helping others who arrived AFTER me and then asked if I could do a favor for her, and go look for my order myself in the rack thats in the back because she appeared too busy to assist me. This was unprofessional and unacceptable.
When I couldn’t locate my order, I asked for help again. She told me to wait while continuing to assist others. After waiting what felt like forever, I went back to check again and finally found my plate in a bag, shoved near trash to the side in a room they have, which seemed like an employee only section. I was appalled and angry.
After all this, I still had to pay for the service I originally rushed and was neglected throughout the entire process. This experience was disrespectful, unorganized, and unacceptable. I do not recommend this company to anyone, and I will not be returning.